Custom Order Policy
Custom Order Policy
Effective Date: January 2026
Thank you for choosing Candle & Art Boutique, a U.S.-based online store operated by SPORT GEAR, LLC.
This Custom Order Policy explains how custom and made-to-order products are handled from consultation and approval through production, payment, and shipping.
Custom orders may include candles, personalized candles, decorative pieces, candle holders, vases, crafts, and other made-to-order products offered by Candle & Art Boutique.
Because every custom project is unique, custom orders may require consultation, planning, design, production, quality control, and, for candles, a recommended curing period.
By placing a custom order, you acknowledge and agree to the following policy.
Consultation Process
Every custom project begins with an individual consultation.
During this process, we may discuss:
- project requirements;
- product design;
- materials;
- fragrances, when applicable;
- colors;
- personalization;
- packaging;
- labels;
- logos;
- quantity;
- delivery preferences;
- estimated production schedule.
The consultation period allows both parties to plan and finalize the project details.
The consultation period is not included in the production timeline.
Customers may take the time needed to review available options before approving their project.
Order Approval
Production begins only after all applicable requirements have been completed:
- all order details have been finalized;
- the customer has approved the project in writing;
- the required agreement has been accepted, if applicable;
- a 50% non-refundable deposit has been received.
Customers are responsible for reviewing and approving all applicable information before production begins, including:
- spelling;
- names;
- dates;
- personalization;
- logos;
- artwork;
- colors;
- fragrances;
- materials;
- quantities;
- packaging;
- shipping information.
Deposit
A 50% non-refundable deposit is required to begin a custom order and reserve production time.
The deposit may be applied toward:
- production scheduling;
- materials;
- design work;
- project planning;
- preparation for production.
Production does not begin until the required deposit has been received and the project has been approved.
Production Timeline
Custom and made-to-order projects require a minimum estimated production period of two (2) weeks after final approval of the project and receipt of the required deposit.
Two weeks is the minimum estimated production period only.
Actual production time may vary depending on:
- project complexity;
- quantity ordered;
- material availability;
- production schedule;
- seasonal demand;
- requested revisions;
- customer-requested changes.
Estimated production completion dates are not guaranteed.
Customer Response Time
Production schedules depend on timely communication.
If the customer:
- delays responding;
- delays approving the project;
- requests additional revisions;
- requests new concepts or design changes;
- postpones decisions;
- delays providing required information;
the estimated production and shipping schedule may be adjusted accordingly.
Changes to Orders
Customers may request changes before or during production, subject to feasibility and the stage of production.
Changes may include:
- personalization;
- fragrances;
- colors;
- design;
- materials;
- packaging;
- labels;
- logos;
- quantities;
- shipping address;
- delivery method;
- other project specifications.
Requested changes may:
- increase production time;
- increase production costs;
- delay shipping;
- require additional materials;
- require additional labor.
Updated estimates may be provided when significant changes affect the project.
Candle Curing Process
This section applies specifically to handcrafted candle orders.
Handcrafted candles may require a recommended curing period of approximately 10–14 days after production to allow the wax and fragrance to stabilize and develop optimal performance.
Candles may technically be used before the recommended curing period is complete; however, allowing sufficient curing time can help achieve optimal fragrance performance.
The recommended curing period is separate from the minimum production timeline and may affect the final shipping date for made-to-order candles.
Final Payment
The remaining balance must be paid no later than three (3) business days before the scheduled shipping date.
Orders will not be released or shipped until payment has been received in full.
Failure to complete final payment by the required deadline may result in:
- postponed shipment;
- revised shipping schedule;
- revised delivery date.
Candle & Art Boutique reserves the right to postpone shipment until full payment has been received and confirmed.
Shipping Schedule
Estimated shipping and delivery dates may change during a custom project.
Production and shipping schedules may be affected by:
- customer-requested revisions;
- delayed approvals;
- delayed communication;
- payment delays;
- material availability;
- production workload;
- candle curing time, when applicable;
- shipping carrier schedules;
- weather conditions;
- circumstances beyond our reasonable control.
Shipping transit time is separate from the stated production timeline.
Handmade Products
Many products offered by Candle & Art Boutique are handcrafted, handmade, or individually finished.
Slight variations may occur in:
- color;
- texture;
- finish;
- wax appearance;
- decorative elements;
- fragrance intensity;
- handcrafted details.
Minor variations are natural characteristics of handmade products and are not necessarily considered defects.
Order Cancellation
Once production has begun:
- custom orders cannot be cancelled;
- the 50% deposit remains non-refundable.
Custom and personalized products are subject to the applicable No Returns & No Refunds Policy of Candle & Art Boutique.
Photography
Unless otherwise agreed in writing, Candle & Art Boutique may photograph completed custom products for use in:
- our portfolio;
- website;
- social media;
- advertising;
- promotional materials.
Customers requesting confidentiality should notify us before production begins.
Contact
If you have questions regarding custom orders, please contact:
Customer Service
Email: luxcosmetic84@gmail.com
Phone: +1 754-304-6068
Business Hours
Monday – Friday
9:00 AM – 5:00 PM EST
Please allow 1–2 business days for a response.
Website
Business Information
Candle & Art Boutique is a U.S.-based online store operated by SPORT GEAR, LLC, a U.S.-registered company.