Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: January 2026

Thank you for shopping with Candle & Art Boutique, a U.S.-based online store operated by SPORT GEAR, LLC.

This Shipping & Delivery Policy applies to products sold through Candle & Art Boutique, including handcrafted candles, custom and made-to-order products, craft blanks, candle holders, decorative vases, handmade crafts, home décor, and other products available through our online store.

Please review this policy before placing your order.

SHIPPING DESTINATIONS

We currently ship throughout the United States.

International shipping may be available for selected products and destinations.

International shipping availability depends on:

  • destination country;
  • shipping regulations;
  • customs requirements;
  • product restrictions;
  • carrier availability;
  • package size and weight;
  • other applicable shipping requirements.

Not every product may be eligible for international shipping.

SHIPPING RATES

We do not offer free shipping unless specifically stated as part of a promotion or individual order agreement.

Shipping costs are calculated for each order based on applicable factors such as:

  • package weight;
  • package dimensions;
  • destination;
  • shipping carrier rates;
  • selected shipping service.

Shipping charges are calculated and displayed during checkout when available.

Custom or unusually large orders may require an individually calculated shipping quote.

ORDER PROCESSING

Ready-to-Ship Products

Ready-to-ship products, including candles, craft blanks, candle holders, decorative vases, handmade crafts, and other available merchandise, are normally processed within 1–3 business days after payment has been received.

Processing time refers to the time required to prepare an order for shipment and does not include carrier transit time.

Custom & Made-to-Order Products

Custom and personalized products may include:

  • custom candles;
  • wedding and event candles;
  • corporate orders;
  • private-label products;
  • memorial products;
  • custom decorative pieces;
  • candle holders;
  • vases;
  • crafts;
  • other made-to-order products.

Custom projects may require an individual consultation before production begins.

Production begins only after:

  • all applicable order details have been finalized;
  • the customer has approved the project;
  • any required agreement has been accepted;
  • a 50% non-refundable deposit has been received.

The consultation period is not included in the production timeline.

PRODUCTION TIMELINE

Custom and made-to-order products require a minimum estimated production period of two (2) weeks after final approval of the project and receipt of the required deposit.

Two weeks is the minimum estimated production period only.

Actual production time may be longer depending on:

  • project complexity;
  • quantity ordered;
  • material availability;
  • seasonal demand;
  • production schedule;
  • requested revisions;
  • customer-requested changes;
  • individual project requirements.

Production completion dates are estimates and may be adjusted when necessary.

CUSTOMER DELAYS

Production schedules depend on timely communication and approval.

If the customer delays:

  • responding;
  • approving designs;
  • making decisions;
  • providing required information;
  • confirming artwork;
  • confirming personalization;
  • confirming quantities;
  • confirming shipping information;

the estimated production and shipping schedule may be adjusted accordingly.

CHANGES TO ORDERS

Changes requested after production has started may require:

  • additional production time;
  • revised completion dates;
  • revised shipping dates;
  • additional materials;
  • additional labor;
  • additional charges.

Requested changes may include:

  • fragrance;
  • color;
  • personalization;
  • design;
  • materials;
  • quantity;
  • packaging;
  • labels;
  • logos;
  • shipping address;
  • delivery method;
  • other project specifications.

Candle & Art Boutique will advise the customer when a requested change materially affects the price or estimated timeline.

CANDLE CURING

This section applies specifically to handcrafted candle orders.

Handcrafted candles may require a recommended curing period of approximately 10–14 days after production to allow the wax and fragrance to stabilize and develop optimal performance.

Candles may technically be used before the recommended curing period is complete; however, allowing sufficient curing time can help achieve optimal fragrance performance.

The recommended curing period is separate from the minimum production timeline and may affect the final shipping date for made-to-order candles.

FINAL PAYMENT FOR CUSTOM ORDERS

The remaining balance for custom and made-to-order orders must be paid no later than three (3) business days before the scheduled shipping date.

Orders will not be shipped until payment has been received in full.

Failure to complete the final payment by the required deadline may result in:

  • postponed shipment;
  • revised shipping schedule;
  • revised delivery estimates;
  • delayed release of the order.

Candle & Art Boutique reserves the right to postpone shipment until full payment has been received and confirmed.

SHIPPING CONFIRMATION

Customers will receive a shipping confirmation after an order has been shipped.

When available, tracking information will be provided.

Tracking information may take time to update after the carrier receives the package.

DELIVERY ESTIMATES

Carrier transit and delivery times are estimates only and are not guaranteed.

Delivery delays may occur because of:

  • weather conditions;
  • carrier operations;
  • customs inspections;
  • holidays;
  • high shipping volumes;
  • incorrect or incomplete shipping information;
  • destination restrictions;
  • circumstances beyond our reasonable control.

Processing or production time is separate from carrier transit time.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing an order.

If incorrect or incomplete shipping information is provided:

  • shipment may be delayed;
  • delivery may be unsuccessful;
  • additional carrier charges may apply;
  • reshipping charges may apply where reshipment is possible.

Address changes requested after a package has been transferred to the carrier cannot be guaranteed.

INTERNATIONAL ORDERS

International customers may be responsible for:

  • customs duties;
  • import taxes;
  • brokerage fees;
  • local government charges;
  • customs processing fees;
  • other destination-country charges.

These charges are generally not included in the product purchase price or shipping charge unless specifically stated otherwise.

Customers are responsible for complying with applicable import requirements in their destination country.

Customs processing may also result in additional delivery time.

LOST, MISSING OR STOLEN PACKAGES

If tracking indicates that a package is delayed, missing, or otherwise experiencing a delivery issue, please contact the shipping carrier and Candle & Art Boutique so the available information can be reviewed.

If tracking indicates that a package has been delivered but the package cannot be located, customers should first:

  • verify the delivery address;
  • check the surrounding delivery area;
  • check with household members, neighbors, building staff, or reception areas where applicable;
  • contact the shipping carrier.

A carrier's delivery scan and tracking information may be considered when reviewing a delivery issue.

Candle & Art Boutique cannot guarantee replacement or reimbursement for packages reported as missing or stolen after confirmed delivery, except where otherwise required by applicable law.

SHIPPING DAMAGE

If an order arrives with visible shipping damage, please contact Candle & Art Boutique within 3 calendar days of delivery.

Please provide:

  • order number;
  • photographs of the damaged product;
  • photographs of the shipping box;
  • photographs of packaging materials;
  • photographs of the shipping label;
  • a description of the issue.

This information may be needed to document and review the shipment and, when appropriate, assist with a carrier claim.

Submitting a shipping damage report does not automatically qualify an order for a return or refund.

Please also review our No Returns • No Refunds Policy.

REFUSED DELIVERIES

Orders refused by the customer after shipment are not eligible for refunds except where otherwise required by applicable law.

Any applicable:

  • return shipping charges;
  • carrier fees;
  • customs charges;
  • storage fees;
  • brokerage fees;
  • other costs associated with a refused shipment

may remain the responsibility of the customer.

CONTACT

For questions regarding shipping or delivery, please contact:

Candle & Art Boutique

Email: luxcosmetic84@gmail.com


Phone: +1 754-304-6068

Business Hours

Monday – Friday
9:00 AM – 5:00 PM EST

Please allow 1–2 business days for a response.

Website

www.candle-artboutique.com

BUSINESS INFORMATION

Legal Business Name:
SPORT GEAR, LLC

Online Store / Trading Name:
Candle & Art Boutique

Business Address:
12955 Biscayne Blvd STE 200 #260
Miami, FL 33181
United States

Candle & Art Boutique is a U.S.-based online store operated by SPORT GEAR, LLC, a U.S.-registered company.