Refund policy
No Returns • No Refunds Policy
Effective Date: January 2026
Thank you for shopping with Candle & Art Boutique, a U.S.-based online store operated by SPORT GEAR, LLC.
Please review this No Returns • No Refunds Policy carefully before placing an order.
All Sales Are Final
All sales are final.
Candle & Art Boutique does not accept:
- returns;
- refunds;
- exchanges;
- cancellations of custom or made-to-order products after production has begun.
Please carefully review product descriptions, specifications, dimensions, materials, colors, personalization, and other applicable product information before completing your purchase.
Handmade Products
Many products offered by Candle & Art Boutique are handcrafted, handmade, or individually finished.
This may include candles, candle holders, decorative vases, crafts, custom products, and other handmade or decorative pieces.
Because handmade products are individually created or finished, slight variations may occur in:
- color;
- texture;
- finish;
- decorative elements;
- wax appearance, when applicable;
- fragrance intensity, when applicable;
- handcrafted details.
Minor variations are natural characteristics of handmade products and are not necessarily considered defects.
Custom & Personalized Orders
Custom, personalized, wedding, corporate, memorial, event, and other made-to-order products are created specifically for each customer.
For custom and personalized orders:
- a 50% non-refundable deposit is required before production begins;
- custom orders cannot be cancelled once production has begun;
- deposits remain non-refundable;
- completed custom and personalized orders are not eligible for returns, refunds, or exchanges.
Please review our Custom Order Policy for additional terms applicable to custom orders.
Customer Responsibility
Customers are responsible for reviewing all applicable information before completing a purchase, including:
- product descriptions;
- dimensions;
- materials;
- colors;
- fragrances, when applicable;
- personalization;
- spelling;
- names and dates;
- quantities;
- order details;
- shipping information.
For custom orders, customers are also responsible for reviewing and approving applicable designs, artwork, labels, logos, and personalization before production begins.
Product Care After Delivery
After delivery, Candle & Art Boutique cannot control how a product is stored, handled, transported, displayed, or used.
Factors such as:
- excessive heat;
- direct sunlight;
- moisture;
- improper storage;
- improper handling;
- accidental damage;
- misuse;
- failure to follow applicable candle care and safety instructions
may affect a product after delivery.
Damage resulting from improper storage, handling, misuse, or failure to follow applicable care instructions is not eligible for a return, refund, or exchange.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Orders shipped to an incorrect address provided by the customer are not eligible for a refund or replacement on that basis.
Additional shipping charges may apply if reshipment is possible.
Shipping Damage
If an order arrives with visible shipping damage, please contact Candle & Art Boutique within 3 calendar days of delivery so the issue can be documented and reviewed.
Please provide:
- order number;
- photographs of the damaged product;
- photographs of the shipping box;
- photographs of the packaging materials;
- photographs of the shipping label;
- a description of the issue.
Submitting a shipping damage report does not automatically qualify an order for a return or refund.
We may use the information provided to review the circumstances of the shipment and, when appropriate, assist with documentation related to the shipping carrier.
Carrier & Delivery Issues
Shipping and delivery services are performed by third-party carriers.
Delivery estimates are not guaranteed, and delays may occur because of carrier operations, weather, customs, holidays, or circumstances beyond our reasonable control.
If tracking indicates that a package has been delivered but the package cannot be located, customers should contact the shipping carrier promptly.
Refused Deliveries
Orders refused by the customer after shipment are not eligible for refunds.
Any applicable carrier fees, return shipping costs, customs charges, storage fees, or other expenses resulting from a refused delivery remain the responsibility of the customer.
Right to Refuse Service
Candle & Art Boutique reserves the right to decline future orders when reasonably necessary, including in cases involving misuse of store policies, fraudulent activity, or repeated violations of applicable terms.
Questions & Contact Information
If you have questions regarding this policy, please contact:
Candle & Art Boutique
Email: luxcosmetic84@gmail.com
Phone: +1 754-304-6068
Business Hours
Monday – Friday
9:00 AM – 5:00 PM EST
Please allow 1–2 business days for a response.
Website
Business Information
Candle & Art Boutique is a U.S.-based online store operated by SPORT GEAR, LLC, a U.S.-registered company.