Refund policy

No Returns • No Refunds Policy

Effective Date: January 2026

At Sofia P. Candle and Art Boutique, every candle is individually handcrafted using premium materials and carefully prepared for each customer. Please review our return and refund policy before placing an order.

All Sales Are Final

Due to the handmade nature of our products, all sales are final.

We do not accept:

  • Returns
  • Refunds
  • Exchanges
  • Order cancellations after production has begun

Please carefully review your order before completing your purchase.

Handmade Products

Each candle is individually handcrafted.

Because every piece is made by hand, slight variations in:

  • color;
  • texture;
  • decorative elements;
  • wax finish;
  • fragrance intensity;
  • handmade details;

are natural characteristics of handcrafted products and are not considered manufacturing defects.

Every candle is unique.

Custom & Personalized Orders

All custom, personalized, wedding, corporate, memorial, and made-to-order candles are created specifically for each customer.

For this reason:

  • custom orders cannot be cancelled once production has begun;
  • deposits are non-refundable;
  • completed custom orders are not eligible for returns, refunds, or exchanges.

Product Responsibility After Delivery

Once an order has been delivered, Sofia P. Candle and Art Boutique cannot verify:

  • how the product has been stored;
  • how it has been transported;
  • exposure to heat or sunlight;
  • handling after delivery;
  • burning practices;
  • accidental damage;
  • misuse;
  • improper candle care.

For these reasons, we cannot accept return or refund requests after delivery.

Customer Responsibility

Customers are responsible for reviewing:

  • product descriptions;
  • dimensions;
  • colors;
  • fragrances;
  • personalization;
  • spelling;
  • order details;
  • shipping information

before completing their purchase.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Orders shipped to an incorrect address supplied by the customer are not eligible for refunds or replacement.

Additional shipping charges may apply if reshipment is possible.

Shipping Damage

If your package arrives with visible shipping damage, please contact us within 3 calendar days of delivery.

Your email must include:

  • order number;
  • photographs of the damaged candle;
  • photographs of the shipping box;
  • photographs of all packaging materials;
  • photographs of the shipping label;
  • a description of the issue.

Failure to provide this information within the required timeframe may prevent us from reviewing your request.

Carrier Responsibility

Once an order has been transferred to the shipping carrier, transportation becomes the responsibility of the carrier.

We are not responsible for:

  • shipping delays;
  • lost packages;
  • stolen packages after delivery;
  • carrier handling;
  • customs delays.

Refused Deliveries

Orders refused by the customer after shipment are not eligible for refunds.

Any carrier fees, return shipping costs, customs charges, storage fees, or other related expenses remain the responsibility of the customer.

Right to Refuse Service

Sofia P. Candle and Art Boutique reserves the right to refuse future orders from customers who abuse our policies or repeatedly violate the terms of sale.

Questions

If you have any questions regarding this policy, please contact:

Sofia P. Candle and Art Boutique

Email:
luxcosmetic84@gmail.com