Shipping & Delivery
Shipping & Delivery Policy
Effective Date: January 2026
Thank you for shopping with Candle & Art Boutique, a U.S.-based online store operated by SPORT GEAR, LLC.
This Shipping & Delivery Policy applies to products sold through Candle & Art Boutique, including handcrafted candles, custom candles, craft blanks, candle holders, decorative vases, handmade crafts, and other home décor products.
Please review the information below before placing your order.
Shipping Destinations
We currently ship throughout the United States.
International shipping may be available for selected products and destinations. Availability depends on shipping regulations, customs requirements, carrier availability, and destination country restrictions.
Shipping Rates
We do not offer free shipping.
Shipping costs are calculated individually for every order based on:
- package weight;
- package dimensions;
- destination;
- shipping carrier rates;
- selected shipping service.
Shipping charges are calculated during checkout.
Order Processing
Ready-to-Ship Products
Ready-to-ship products, including candles, craft blanks, candle holders, decorative vases, handmade crafts, and other available merchandise, are normally processed within 1–3 business days after payment has been received.
Custom & Made-to-Order Products
Custom and personalized products, including wedding candles, corporate orders, event candles, memorial candles, custom décor, and other made-to-order items, may require an individual consultation before production begins.
Production starts only after:
- all order details have been finalized;
- the customer has approved the project;
- a signed agreement has been received (if applicable);
- a 50% non-refundable deposit has been paid.
The consultation process is not included in the production timeline.
Production Timeline
The minimum production period for custom and made-to-order products starts from two (2) weeks after final approval of the project and receipt of the required deposit.
This is the minimum estimated production period.
Actual production time may be longer depending on:
- project complexity;
- quantity ordered;
- material availability;
- seasonal demand;
- production schedule;
- requested revisions;
- customer-requested changes.
Customer Delays
Production schedules depend on timely communication.
If the customer delays:
- responding;
- approving designs;
- making decisions;
- providing required information;
- confirming artwork;
- confirming personalization;
- confirming shipping details;
the estimated production and shipping schedule may be adjusted accordingly.
Changes to Orders
Changes requested after production has started may require:
- additional production time;
- revised delivery dates;
- additional charges.
Changes may include:
- fragrance;
- color;
- personalization;
- design;
- materials;
- quantity;
- packaging;
- shipping address;
- delivery method;
- other project specifications.
Candle Curing
Handcrafted candles may require a recommended curing period of approximately 10–14 days after production to allow the wax and fragrance to stabilize and develop optimal performance.
Candles may technically be used before the recommended curing period is complete; however, allowing sufficient curing time can help achieve optimal fragrance performance.
The recommended curing period is separate from the minimum production timeline stated above and may affect the final shipping date for made-to-order candles.
Final Payment
The remaining balance for custom and made-to-order products must be paid no later than three (3) business days before the scheduled shipping date.
Orders will not be shipped until payment has been received in full.
Failure to complete the final payment on time may result in:
- postponed shipment;
- revised delivery schedule;
- delayed release of the order.
Candle & Art Boutique reserves the right to postpone shipment until full payment has been received and confirmed.
Shipping Confirmation
Customers will receive a shipping confirmation email once the order has been shipped.
When available, tracking information will be provided.
Tracking updates depend on the shipping carrier and may not appear immediately after shipment.
Delivery Estimates
Delivery times are estimates provided by the shipping carrier.
We cannot guarantee specific delivery dates.
Shipping delays may occur due to:
- weather conditions;
- customs inspections;
- carrier delays;
- holidays;
- incorrect shipping information;
- circumstances beyond our reasonable control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If incorrect shipping information is provided, shipment may be delayed and additional shipping charges may apply.
Address changes requested after shipment cannot be guaranteed.
International Orders
International customers are responsible for:
- customs duties;
- import taxes;
- brokerage fees;
- local government charges;
- other import-related costs.
These charges are not included in the purchase price or shipping cost.
Lost or Stolen Packages
Once an order has been transferred to the shipping carrier, responsibility for transportation rests with the carrier.
If tracking indicates that a package has been delivered but cannot be located, customers should first contact the shipping carrier.
Candle & Art Boutique is not responsible for packages that have been marked as delivered by the carrier.
Contact
For questions regarding shipping and delivery, please contact:
Customer Service
Email: luxcosmetic84@gmail.com
Phone: +1 754-304-6068
Business Hours
Monday – Friday
9:00 AM – 5:00 PM EST
Please allow 1–2 business days for a response.
Website
Business Information
Candle & Art Boutique is a U.S.-based online store operated by SPORT GEAR, LLC, a U.S.-registered company.